Welcome to Keepfeel Support
We’re here to help you enjoy your KeepFeel experience. Whether you need help with installation, troubleshooting, or have questions about your product, we have resources to guide you.
Frequently Asked Questions (FAQs)
General FAQs
How do I connect my smartphone to the KeepFeel unit? +
Turn on your KeepFeel unit and ensure Bluetooth and Wi-Fi are enabled on your phone. Select KeepFeel from the available CarPlay options on your phone. Follow the instrustions on your screen.
What do I do if my dash cam isn't recording? +
YEnsure the unit is powered on. Check if the storage space is full. If everything seems correct and it's still not working, try restarting the device.
Can I use Keepfeel with any motorcycle? +
Yes, KeepFeel products are compatible with most motorcycles, but make sure your bike has space for mounting the unit.
How do I update the software of my Keepfeel unit? +
Software updates are typically done automatically when connected to Wi-Fi. If you encounter any issues, please refer to the user manual for detailed instructions.
K5.5 Product FAQs
How do I install the K5.5 unit on my motorcycle? +
Please refer to the user manual or follow the step-by-step instructions in the K5.5 User Manual for installation details.
Why is my K5.5 not connecting to CarPlay? +
Check your phone’s Bluetooth and Wi-Fi settings. If it’s still not working, restart both your phone and the Keepfeel unit.
K6.8 Product FAQs
Does K6.8 support wireless Android Auto? +
Yes, the K6.8 supports both wireless CarPlay and Android Auto. Make sure your phone is compatible with wireless Android Auto.
What should I do if the K6.8 screen goes blank? +
First, check the power supply to the unit. If the problem persists, check if the firmware needs updating. For further assistance, refer to the K6.8 User Manual.
Still Need Help?
If you have further questions or need additional help, please feel free to reach out. We're here to make your Keepfeel experience as smooth as possible.
Contact Us
If you cannot find the answer to your question here, don't worry! We’re happy to assist you. You can contact us in the following ways:
CONTACT INFORMATION
We love hearing from you! Whether you have questions about our products, customer service, or anything else, feel free to reach out. Your feedback and suggestions are highly appreciated. Please complete the form below to get in touch.
Email: support@keepfeel.com
WhatsApp: +1 (484) 645-2100
Business Hours: Mon-Fri, 9:00 AM - 6:00 PM (UTC+8)