Shipping Information
At KeepFeel, we are committed to providing fast and reliable shipping to ensure your products arrive as quickly as possible. Here's everything you need to know about our shipping process.
Free Shipping
We offer free shipping to the countries listed below. You won’t have to pay extra taxes or VAT on your order. Currently, we do not ship to countries outside this list.
Special Shipping Fees for Certain Countries
For the following countries, shipping is $39.99 USD. Unfortunately, these locations do not qualify for free shipping:
- Uruguay
- Malta
- Serbia
- Argentina
Processing Time
Please allow us 1-2 business days to process your order before shipping. (Note: Public holidays and weekends are excluded).
- If your shipping address is flagged as a risk, the processing time may be delayed. This is to help ensure the security of your payment information.
Shipping Notification
Once your order has been shipped, you will receive an email notification with tracking details.
- A tracking number will be sent to your email 1-2 business days after receiving the first notification email.
Shipping Time & Taxes
We offer free shipping to the following countries, and usually, no additional taxes or VAT are required.
- Shipping times generally range from 4-15 business days to most destinations. Here’s a breakdown:
| Location | Shipping Time | Tax/VAT |
|---|---|---|
| United States | 4-15 business days | No Tax/No VAT |
| United Kingdom | 4-15 business days | No Tax/No VAT |
| India | 4-15 business days | No Tax/No VAT |
| Australia | 4-15 business days | No Tax/No VAT |
| Canada | 4-15 business days | No Tax/No VAT |
| Germany | 4-15 business days | No Tax/No VAT |
| France | 4-15 business days | No Tax/No VAT |
| Brazil | 4-15 business days | No Tax/No VAT |
| South Africa | 4-15 business days | No Tax/No VAT |
| Others | 4-15 business days | No Tax/No VAT |
Order Tracking
- You can track your order by logging into your KeepFeel account.
- Alternatively, you can use our Parcel Tracking Page to follow your shipment. Please note: there may be a delay of 1-3 days before the tracking information is updated online.
Important Notes
- If you live in a less secure location, please choose the shipping method carefully. Standard mail couriers do not require a signature, and packages may be left in unsecured locations.
- Incorrect Address: We are not responsible for orders shipped to incorrect addresses entered by you.
- Restocking Fee: If you do not claim your package and it is returned to us, a restocking fee of 15% of the total price per item will be charged.
If you have any questions, please feel free to contact us. We are here to help!